Delivery and Returns

We do our best to use various courier services for the convenience of our customers.

 

Domestic purchases:

Free of charge delivery on orders over 100 BGN.

Delivery on orders less than 100 BGN is charged as follows:

  • Shipping with Econt to address - 5 BGN.
  • Shipping with Econt to courier's office of Econt - 3 BGN.
  • Shipping with Speedy to address – 4.5 BGN.
  • Shipping with Speedy to courier's office of Speedy – 2.5 BGN.

Most orders are packed and shipped within 24 hours. This is the standard we set ourselves and we try to achieve this wherever possible. We do deliver domestic purchases within 5 business days.

 

International purchases:

We do deliver purchases in Europe, as well as Worldwide.

Please note that payment on delivery is not applicable for international deliveries! (i.e. Econt and Speedy) 

We use Bulgarian postal service for purchases in EU and worldwide, tracking number included.

Please see the shipping fee for international purchases below:

 

Weight (kg)

ZONES (prices in EUR)

1 (EU countries)

2 (Worldwide)

up to 1 kg

EUR 12.27

EUR 19.70

over 1 up to 2 kg

EUR 20.80

EUR 28.40

 

Zone 1: EU countries and Switzerland; free shipping for purchases over EUR 150.00

Zone 2: Worldwide delivery; free shipping not available

Attention! Delivery price for purchases weighing over 1 kg will be recalculated and invoiced additionally according to Postal tariff. 

 

RETURN OF PRODUCTS

Within 14 days, you can return the purchased products unused and uninterrupted and will refund your money in the manner you specify. The courier service for the return of the goods is at the Buyer's expense only with a pick-up option. Payment will only be made in return for a completed return form.

Please read the Terms and Conditions before returning a purchased item.